Refund policy

At CUCA, customer satisfaction is important to us. Due to the nature of our products and fulfillment process, we do not accept returns for change of mind, incorrect orders, or products that have been used, damaged, or modified by the customer.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [Your Email Address].

To process your request, please provide:

* Your order number
* A description of the issue
* Clear photos or videos showing the defect or damage

After reviewing the evidence, we may offer:

* A replacement product at no additional cost, or
* A full refund, at our discretion

Non-Refundable Situations

Refunds or replacements will not be provided for:

* Damage caused by misuse, accidents, or improper handling
* Normal wear and tear
* Incorrect shipping information provided by the customer
* Orders delayed due to customs, carrier issues, or circumstances beyond our control
* Change of mind after purchase

Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

We do not offer refunds, returns, or replacements for products that have been used, damaged by the customer, or purchased due to a change of mind.

Refunds or replacements will only be considered if the product arrives damaged, defective due to a manufacturing issue, or significantly different from the product description.

Customers must provide clear photos or videos of the issue within 7 days of delivery. All claims are subject to review and approval by CUCA.

CUCA reserves the right to deny any refund, return, or replacement request if the evidence provided does not clearly demonstrate a manufacturing defect or shipping-related damage.
Contact Us

For any questions regarding returns or refunds, please contact us at:

Email: [saqqasara414@gmail.com]